Technology Services 3
Framework

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Technology Services 3 – Framework ID: RM6100

Cinos have been awarded a place on Crown Commercial Services (CCS) – Technology Services 3 (RM6100) Framework.

What is Technology Services 3?

Technology Services 3 is the next iteration of the successful Technology Services 2 framework. It will continue to cover traditional Information and Communication Technology (ICT) services, from strategy through to transition and operational deployment.

It will also look to include new and future services, which have been requested throughout customer and supplier engagement, where these are clear and separate from other CCS agreements.

Cinos have been an approved supplier of the CCS Technology Services 3 framework since July 2021.

Expiry Date: 15 June 2025

Description

Provides access to technology strategy and service design as well as services to provide support with moving to the operational running of an IT estate. It also provides support for large projects, up to top secret classification and a range of other technology services such as:

  • Provision and management of IT service desk

  • End user device support

  • Network support

  • Asset disposal and application maintenance

  • IT infrastructure support (for example, server and storage hardware)

This agreement will run for 4 years with no options to extend and will offer contracts for up to 7 years (lot dependent).

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Lot 1: Technology Strategy and Service Design

Under Lot 1 of the Framework, Cinos can provide a range of Services and to deliver full technology strategic design to Buyer. Services which may include but are not limited to:

  • Capability analysis – identification of current business capability (as is) and that which will be needed for the future state (to be).

  • Enterprise architecture using the open group architecture framework (TOGAF) or similar.

  • Technology gap assessments – the assessment and recommendation of the right technology to plug the capability gap between the as-is and the to-be.

  • Business models – identification of the correct commercial and operational models to deliver the technology strategy (insourced, outsourced or multi-sourced models).

  • Architectures – identification of the correct technology architecture to deliver the technology strategy (in-house hosted, private cloud, hybrid or public cloud).

  • Road-mapping – the development of technology roadmaps to co-ordinate the delivery of the technology strategy.

  • IT financial management – development of an IT financial management approach to support the technology strategy, in order to manage investment and costs and obtain business benefit from any investments.

Under Lot 1, Cinos can also provide a range of Services to deliver full technology service design to Buyer. Services which may include but are not limited to:

  • Operational service design – working with customers and end users in order to design a service delivery model that meets the current and future business needs and demand.

  • Demand management – capacity planning processes and systems.

  • Service Levels, Performance Design – developing Service Levels and key performance indicators (KPI’s) for services in scope, their measurement and reporting and how service provider(s) may work to achieve and maintain them.

  • Service Availability – designing monitoring, assurance and continuity of service processes and systems to meet current and future business needs.

  • Risk – ensuring proactive risk identification, mitigation and management to deliver service continuity.

  • Security – appropriate security protection in line with business needs.

  • Supply chain – designing, integration and management of commercial processes to ensure service integration and efficient operation in a multi supplier eco system.

  • Applications – identification and specification of any appropriate databases, applications or toolsets to deliver the Services.

Contact our team

If you are in the public sector and looking at any projects which include deliverables related the above Lot please get in touch. Our team would be delighted to review your requirements and advise if you can purchase our products and/or services through the Framework Agreement.

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